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Application Support Specialist Wappingers Falls, NY

Position Overview: 

Provides technical support for program implementations and escalated technical support issues. Acts as a liaison between customer facing implementation & support teams and the tier 3 escalation team.

Accountabilities

  • Support setting up clients in RQI Partners’ cloud infrastructure
  • Support configuring clients’ set up based on their organizational structure
  • Set up set up client administrators in their site
  • Set up single sign on & Active Directory integration with client’s IT environment & support customer through that process
  • Support client’s & internal customers in setting up & using SFTP files & tools to import and export data
  • Support client’s & internal customers in setting up courses in their LMS by SCORM dispatch
  • Support client’s & internal customers with course Setup in RQI1Stop, RQI Partners LMS & the client’s LMS
  • Support client’s & internal customers with technical & functional subject matter expertise about RQI Partners cloud infrastructure
  • Support 1st line customer support with resolution of customer complaints
  • Resolve escalated customer complaints
  • Liaise with 3rd line technical support to resolve customer complaints
  • Deliver tasks on time with minimum errors

 

Required Skills and Competencies

  • 2 to 4 years of experience in web applications and administration of web apps.
  • Proven customer service experience
  • Willingness to work in a collaborative, innovative, flexible and, team-oriented environment
  • Good Communication Skills
  • Web administration knowledge
  • Web application knowledge
  • Problem Analytical skills
  • Knowledge of healthcare domain / Learning platforms strongly preferred
  • Experience in Identity Management using Active Directories, LDAP etc.
  • Exposure to SAML, Open ID preferred