Main Content Area

Business Analyst Wappingers Falls, NY

Position Overview:

  • Design, develop and specify business processes, services & work flows according to the business & platform strategies
  • Develop User Stories, User Journey’s, Workflows and Conceptual Prototypes for services, business processes & Programs
  • Conduct User Research to deeply understand internal & external user needs
  • Conduct internal & external User Testing and Validation activities during development and life cycle management.
  • Manage other designers & business analysts responsible for specific parts of the RQI Programs


  • Lead development of business processes, services & workflows, from early phase exploration through finished design output. Including
    • User research
    • Ideation & conceptualization
    • Implementation & design detailing
    • Usability studies & product validation
  • User studies and analysis
  • Documentation / presentation / visualization of user needs and requirements
  • Concept sketches and mock-ups
  • Drive development of process maps, work instructions, job aids
  • Work closely with business, operations, program management & product development teams
  • Design specifications
  • User testing and validation

Required Skills and Competencies

  • Education on Bachelor level within business Analysis, service design or similar, Masters preferred
  • At least 5 years of experience working in a multidisciplinary team
  • Strong leadership skills
  • Enthusiasm for creating the best possible user experiences
  • Good abilities in understanding user needs and transferring this to products and services
  • Good visualization skills, throughout the phases of a development project
  • Experience in planning and execution of user tests and product validation