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Impact Manager Atlanta, GA

Overview

  • Manage the allocated sales territory in a customer centric and proactive manner.
  • Share customer best practices in RQI program adoption to improve outcomes and reduce time to impact.
  • Work with the RQI functions, personnel from the parent organizations and key customers to ensure cohesive local teamwork and resource synchronization.
  • Provide a consultative sales approach within territory to achieve financial goals.
  • Ensure that customers are successful in implementing and delivery of the RQI Program and driving the lifesaving mission – ensuring customer success in saving lives and economic benefit.

Accountable For

  • Achieving annual territory revenue, subscriber and subscription quota
  • Ensuring customer satisfaction and success with the RQI Program
  • Discipline with managing funnel and forecast, and other relevant customer information, for the defined territory.
  • Developing strong relationships with relevant AHA Affiliate staff
  • Sales management of the assigned territory in an effective and efficient manner.
  • Effective launch of new programs on the RQI platform in the territory and ensure effective implementation system upgrades.
  • Build customer advocates to work on hospital enrollment, change management, utilization optimization and analytics support.
  • Provides ongoing administrator and super user training to support the educational strategy for the RQI program.

Responsibilities

  • Embrace the ‘why’ behind our aggressive goals of doubling each year – our mission of saving more lives.
  • Efficiently and effectively run territory operations to increase sales and customer satisfaction.
  • Collaborate with AHA Affiliate staff, RQI Partners staff and other AHA & Laerdal staff to ensure internal and external customers receive the highest customer service
  • Create renewal and expansion opportunities, and move all relevant opportunities through the sales stages to successful close.
  • Capture customer engagements and sales opportunities in the CRM in a timely (weekly) manner.
  • Assess customer needs for the RQI program and eLearning products and be able to explain opportunities for quality and cost efficiency improvements.
  • Collaborate with internal and external resources for maximum customer outcome and revenue impact
  • Prepare, analyze and execute monthly and quarterly reporting of revenue results, performance metrics and opportunity funnel, to provide accurate forecasting.
  • Support customers to achieve success by helping them to understand how to use the tools for program management that are available
  • Understand the strategic application and demonstrate the use of the RQI platform and content.
  • Customer contact – Expectation of a minimum of 10 face to face meetings each week with customers/potential customers.
  • Plan effective strategy to ensure sales funnel includes high quality leads, owing Stage 6 and beyond to renewal for maximum impact within accounts.
  • Collaborate as needed with RQI Development Managers who focus on Stages 1 & 2, and Territory Managers who focus on Stages 3 – through MSA
  • Solid understanding of web-based technologies and ability to understand the technical details of the services and products; demonstrated strong technical ability to understand customer requirements
  • Actively participates in activities related to testing new enhancements to the RQI Program.
  • Provides direct support to the RQI Program sales team to prepare for and deliver customer facing demonstrations.

Required Skills and Competencies

  • Travel – 3-4 overnights each week to cover territory effectively.
  • Ability to lift and carry 70 pounds on a regular basis
  • Valid Driver’s License
  • Bachelor’s degree in life sciences or business (preferred) – or Associates Degree in above mention fields of study supported by five years of sales experience.
  • 5 years of sales in a relevant field or organization with consistent achievement of quota and business goals

Available Territories:

  • Alabama/Georgia/Louisiana/Mississippi/Florida Panhandle