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Account Manager, Veterans Health Administration Various U.S. Locations

Impact Manager, VA

Seeking candidates near the following locations:

  • Philadelphia, PA
  • Atlanta, GA

Position Overview: 

  • Customer Success – Guarantee the success of designated Veterans Health Administration accounts that have an RQI Portfolio implementation, including adoption and expansion opportunities.
  • Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
  • RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.

Accountabilities:

  • Customer Success – Ensure customers in designated accounts maximize opportunities to help save lives in using RQIP portfolio.
  • Program & Mission – Embrace the “why” and “how” behind the RQIP mission of saving more lives and be able engage with key customer leadership in joining the RQI journey.
  • Program Competence – Ensure mastery of the features, functionality and sales methods related to the RQI Portfolio.
  • Customer Trust – Build and secure trust and confidence with all key personnel in designated customer accounts.
  • Competence Development – Support the development of employee resuscitation competence in designated accounts.
  • Return on Investment – Assist designated accounts in understanding and reporting the value and cost savings of their RQI program.
  • Program Adoption – Ensure customers maximize the adoption of the RQI Portfolio in the designated accounts.
  • Implementations – Undertake successful implementations at customer sites and educate administrators and super users.
  • Analytical Tools – Ensure customers are able to use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
  • Utilization Targets – Meet the adoption and customer satisfaction targets in the designated accounts.

Required Skills and Competencies

  • Bachelor’s degree in nursing, life sciences or business
  • 8-10 years nursing experience, ideally with the VA, with consistent achievement of goals
  • 5-8 years of experience as nurse educator
  • Ability to travel – 3-4 overnights each week to cover assigned accounts effectively.
  • Ability to lift and carry 70 pounds on a regular basis.
  • Valid Driver’s License.