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Implementation Project Manager Wappingers Falls, NY

Position Overview

• Manage execution of customer implementations for Resuscitation Quality Improvement Program (“RQI”) for both small and large hospital accounts
• Work with the Field Sales Team to insure the account is prepared to recruit and engage the right stakeholders
• Provide an overview, answer questions and troubleshoot aspects of and pathway to implementation
• Plan, share and execute the technical implementation steps
• Ensure that implementations are rapid and meet customer needs and expectations


As a Project Manager you are accountable for:
• Execution of the project management process according to the industry best practice Project Management frameworks, methodologies, and professional standards
• Ensuring control, predictability and quality in all implementations
o Define – Clearly define the project’s goal, deliverables, organization & roles for the complete scope of all implementations,
o Make recommendations on configuration for rapid adoption
o Plan – Drive the right level of planning for all parts of the project
o Execute – Deliver the objectives within the agreed constraints on cost, quality & schedule
o Report – The true status of the project in a clear manner to the stakeholders.
• Working cross-functionally to ensure customer success and timely implementations
• Communication planning and information-sharing as related to RQI customer implementations
• Participating in meetings to facilitate the implementation, by reporting progress and communicating action items to all stakeholders

• Insuring the accounts have the ability to begin using the program immediately upon implementation


• Manage the implementation process for both small and large accounts completion of implementation and go-live.
• Oversee all tasks to completion, while ensuring the project adheres to budget, time frames, quality and customer satisfaction
• Setting goals, planning, and monitoring progress to completion on all implementations
o Ensure predictability in implementation with respect to cost, schedule and quality
o Ensure quality is delivered in projects by:
 Engaging appropriate resources
 Aligning with Key Stakeholders
 Implementing review processes and status
 Executing proper validation and quality process
• Help build project management competency in the support group
• Customer Service
o High responsiveness to customer needs
o Strong commitment to put customers first through behaviors, decisions, and choices made in the best interest of the customer.

Required Skills and Competencies:

• 3-5 years cross-functional experience in Healthcare, Medical Device or Pharma
• Bachelors degree
• Desire to contribute to a life-saving mission
• Demonstrated ability to handle complex projects
• Ability and desire to synthesize information and training on technological platform and convey this effectively to customers
• Comfortable conveying timelines and managing expectations
• Excellent communication skills, for both internal and external facing conversations
• Understanding of hospital environments a plus
• Possesses strong problem-solving skills with attention to detail and decision-making processes
• Highly customer-centric approach to support customer success