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Roadmap for Resuscitation Excellence

The AHA’s Scientific Statement on Resuscitation Education made the following recommendations for implementing a resuscitation program:

  • Incorporate Mastery Learning
    • Minimum passing score
    • Prioritize behaviors focused on patient safety and clinical outcomes
  • Use Deliberate Practice as a Methodology
  • Establish a performance goal for both Mastery and Deliberate practice
  • Use Overlearning for Behaviors likely to DECAY

All elements must be implemented  to achieve a high-reliability program.

RQI: Resuscitation Quality Improvement®

The Resuscitation Quality Improvement® (RQI) program speaks to some of the top priorities in healthcare today – improving patient safety and outcomes, increasing staff CPR competency and confidence, staff satisfaction and the need to effectively reduce operating expenses.

RQI Photo
Knowledge + Skills + Analytics + Verified Competency Credentials + Impact = Resuscitation Excellence

RQI is a low-dose, high-frequency quality improvement program that can transform your organization’s approach to resuscitation.

The RQI program provides the high-reliability platform for simulation-based mastery learning, implemented through low-dose, high-frequency quality improvement sessions that measure and verify competency, each time. RQI Program features include:

  • Spaced learning in quarterly sessions to improve retention and prevent skills decay, conducted in the patient care environment
  • Audio and visual coaching with real-time feedback and structured debriefings – critical elements of mastery learning
  • RQI analytics measure compliance and competence by individual, department, service line, facility or system
  • Readily delivered through your existing LMS, and with automatic content and science updates
  • The RQI Impact team – dedicated to your program success, from onboarding to onsite education to analytics and reporting, through a continual evaluation of your needs.

Available Courses: RQI Healthcare Provider, RQI Healthcare Provider ALS, RQI Healthcare Provider PALS and RQI Responder.

RQI eCredentials confirm demonstrated competence in High-Quality CPR skills. These stay valid through every quarter of compliance when skills and knowledge must be demonstrated again – a shift in the resuscitation paradigm toward true competency-based validation rather than compliance-based course completion

RQI Healthcare Provider Curriculum

“Employees like knowing that they can work on their CPR skills on their own time. Allowing them to be self-driven is proving to be a positive thing, and I’ve received a lot of great feedback. Staff like not having to sit through long classes.”

Jamie Martin, Trauma Coordinator, Emergency Room and Assistant Director of Nurses, Coon Memorial Hospital

“The financial component of it was an easy sell in regard to the numbers of people that we were putting through these courses, the time away. That’s eight hours a day of pay while they’re gone, plus the course fees, plus now having to bring in replacement staff to cover them while they’re gone to a training.”

Laura Sittler, Chief Nursing Officer and Chief Operating Officer at Baylor Scott & White Surgical Hospital – Fort Worth

“If you’re not pushing deep enough or fast enough, or letting the chest completely recoil, the patient’s outcomes won’t be as good. Patients are going to die; that’s a given. But if we can try to prevent them from dying by giving them proper CPR, we can give them that second chance.”

Michael Lovelace, Emergency Department Program Coordinator and RQI Administrator, University of Alabama at Birmingham Hospital

“We have employees thinking ‘Okay, I know I do high-quality compressions. I’m going to get in there and help save this patient’s life.’ When you’re more confident in your skills, you’re more apt to act rather than stand in the background.”

Tara Serwetnyk, Senior Nurse Educator and Training Center Coordinator for the Center of Nursing Professional Development, University of Rochester Medical Center


The American Heart Association’s HeartCode programs for BLS, ACLS and PALS deliver quality resuscitation training through a more flexible delivery method. This method gives providers and administrators more control of their time, schedules and resources. By combining comprehensive online learning with hands-on skills practice and testing, HeartCode delivers consistent, quality resuscitation training across a healthcare organization at a pace that is right for every individual.

Adopters of HeartCode say their healthcare providers are more confident and prepared for a resuscitation event using the HeartCode learning method. According to a recent study, HeartCode with a voice-assisted manikin (VAM) for skills practice improved and retained nursing students’ CPR psychomotor skills more effectively than HeartCode with an Instructor and helped retain those skills.*

”Effects of monthly practice on nursing students’ CPR psychomotor skill performance”, Marilyn H. Oermann et al

HeartCode Icons

HeartCode creates a realistic training environment which provides immediate feedback. Modules for BLS, ACLS and PALS courses provide health systems with flexibility in their approach to training and prepare learners to provide effective CPR under stressful real-world conditions.

Learn successful best practices from HeartCode hospitals:


“The patient survived, and our clinician attributed her ability to react the way she did to her training and our instructor’s willingness to help her with her skills.”

Trudy Orona, MS, RN, CCRN, Life Support Supervisor AHA Training Center Coordinator, UCHealth

Main Line Health

“This new training modality has definitely increased people’s confidence and their skill sets.”

Kristen Woodruff, MPH, CHES Program Manager: Critical Incident Response Team/HeartCode, Main Line Health


“HeartCode has been a lifesaver for us. It allows us the flexibility for staffing to meet both our managers’ and associates’ schedules.”

Deb Torman, MBA, MEd, AT, ATC, EMT-P, System Clinical Educator, OhioHealth