Main Content Area

Roadmap for Resuscitation Excellence

The AHA’s Scientific Statement on Resuscitation Education made the following recommendations for implementing a resuscitation program:

  • Incorporate Mastery Learning
    • Minimum passing score
    • Prioritize behaviors focused on patient safety and clinical outcomes
  • Use Deliberate Practice as a Methodology
  • Establish a performance goal for both Mastery and Deliberate practice
  • Use Overlearning for Behaviors likely to Decay

All elements must be implemented  to achieve a high-reliability program.

RQI: Resuscitation Quality Improvement®

The Resuscitation Quality Improvement® (RQI) program speaks to some of the top priorities in healthcare today – improving patient safety and outcomes, increasing staff CPR competency and confidence, staff satisfaction and the need to effectively reduce operating expenses.

A nurse performing CPR compressions on the RQI manikin
plus symbol
plus symbol
plus symbol
Verified Competency Credentials
plus symbol
Resuscitation Excellence

RQI 2020 is the only program that delivers the new standard of care – Verified CPR Competence. 

High-Quality CPR is the single highest determinant of survival from cardiac arrest. Performing High-Quality CPR on every patient, every time is an absolute necessity for any healthcare professional, but the traditional 2-year BLS card does not adequately verify a provider’s resuscitation competence.

Resuscitation Quality Improvement provides a high-reliability platform for simulation-based mastery learning, implemented through low-dose, high-frequency quality improvement sessions that measure and verify competence.

RQI Program features include:

  • Spaced learning in quarterly sessions to improve retention and prevent skills decay, conducted in the patient care environment
  • Audio and visual coaching with real-time feedback and structured debriefings – critical elements of mastery learning
  • RQI analytics measure compliance and competence by individual, department, service line, facility or system

Features NEW to RQI 2020 include:

  • RQI Verified eCredentials that measure and confirm competence in High-Quality CPR, valid through every quarter of compliance
  • Expedited entry into the simplified curriculum for your learners and the ability to start at any time during a quarter
  • Easy access through your local LMS or our new learning platform, RQI 1Stop, with simplified interface
  • Automatic updates to science and course content
  • The RQI Impact team – dedicated to your program success, from onboarding to onsite education to analytics and reporting, through a continual evaluation of your needs.

A sample eCredential cardRQI eCredentials confirm demonstrated competence in High-Quality CPR skills. These stay valid through every quarter of compliance when skills and knowledge must be demonstrated again – a shift in the resuscitation paradigm toward true competency-based validation rather than compliance-based course completion

RQI programs comprehensively address the competency-based requirements for accreditation as established by The Joint Commission, which are focused on competence, interactive verification of knowledge and skills and promoting a culture of safety.
The RQI Healthcare Provider Curriculum

RQI Responder

The NEW RQI Responder program is the ideal CPR education model for non-clinical hospital staff – employees that are not directly involved in patient care such as groundskeepers, cafeteria workers, maintenance personnel and more.

Ancillary staff are often the first to witness a cardiac arrest event in a hospital.

  • 200,000 in-hospital arrests occur yearly in the U.S.
  • 1-4% of these arrests will occur to non-patients, especially visitors or staff
  • Immediate CPR can double or triple a cardiac arrest victim’s chance of survival

Online, self-paced cognitive lessons and quarterly hands-on skills portions with the RQI simulation station ensure that your hospital’s entire staff feels empowered to take action and perform High-Quality Hands-Only CPR in the event of a cardiac arrest emergency.

RQI Responder Curriculum

“Employees like knowing that they can work on their CPR skills on their own time. Allowing them to be self-driven is proving to be a positive thing, and I’ve received a lot of great feedback. Staff like not having to sit through long classes.”

Jamie Martin, Trauma Coordinator, Emergency Room and Assistant Director of Nurses, Coon Memorial Hospital

“The financial component of it was an easy sell in regard to the numbers of people that we were putting through these courses, the time away. That’s eight hours a day of pay while they’re gone, plus the course fees, plus now having to bring in replacement staff to cover them while they’re gone to a training.”

Laura Sittler, Chief Nursing Officer and Chief Operating Officer at Baylor Scott & White Surgical Hospital – Fort Worth

“If you’re not pushing deep enough or fast enough, or letting the chest completely recoil, the patient’s outcomes won’t be as good. Patients are going to die; that’s a given. But if we can try to prevent them from dying by giving them proper CPR, we can give them that second chance.”

Michael Lovelace, Emergency Department Program Coordinator and RQI Administrator, University of Alabama at Birmingham Hospital

“We have employees thinking ‘Okay, I know I do high-quality compressions. I’m going to get in there and help save this patient’s life.’ When you’re more confident in your skills, you’re more apt to act rather than stand in the background.”

Tara Serwetnyk, Senior Nurse Educator and Training Center Coordinator for the Center of Nursing Professional Development, University of Rochester Medical Center


A person used HeartCode on a laptop computerThe American Heart Association’s HeartCode programs for BLS, ACLS and PALS deliver quality resuscitation training through a more flexible delivery method. This method gives providers and administrators more control of their time, schedules and resources. By combining comprehensive online learning with hands-on skills practice and testing, HeartCode delivers consistent, quality resuscitation training across a healthcare organization at a pace that is right for every individual.

Adopters of HeartCode say their healthcare providers are more confident and prepared for a resuscitation event using the HeartCode learning method. According to a recent study, HeartCode with a voice-assisted manikin (VAM) for skills practice improved and retained nursing students’ CPR psychomotor skills more effectively than HeartCode with an Instructor and helped retain those skills.*

”Effects of monthly practice on nursing students’ CPR psychomotor skill performance”, Marilyn H. Oermann et al

Icon - Cognitive Learning plus Skills
Icon - Efficiency
Icon - Flexibility

HeartCode creates a realistic training environment which provides immediate feedback. Modules for BLS, ACLS and PALS courses provide health systems with flexibility in their approach to training and prepare learners to provide effective CPR under stressful real-world conditions.

Learn successful best practices from HeartCode hospitals:


“The patient survived, and our clinician attributed her ability to react the way she did to her training and our instructor’s willingness to help her with her skills.”

Trudy Orona, MS, RN, CCRN, Life Support Supervisor AHA Training Center Coordinator, UCHealth

Main Line Health

“This new training modality has definitely increased people’s confidence and their skill sets.”

Kristen Woodruff, MPH, CHES Program Manager: Critical Incident Response Team/HeartCode, Main Line Health


“HeartCode has been a lifesaver for us. It allows us the flexibility for staffing to meet both our managers’ and associates’ schedules.”

Deb Torman, MBA, MEd, AT, ATC, EMT-P, System Clinical Educator, OhioHealth