Skip Navigation

RQI Telecommunicator CPR

A Patient In Cardiac Arrest Has Just 600 Seconds Before Death Becomes Irreversible

Every second without CPR decreases a cardiac arrest victim’s chance of survival. That’s why the actions taken by emergency telecommunicators can mean the difference between life and death.

The most effective way to increase bystander CPR rates is by providing real-time CPR instructions to 911 callers. RQI T-CPR is a low-dose, high-frequency, blended-learning quality improvement program designed to improve competency and performance in the delivery of telecommunicator CPR (T-CPR). The RQI Telecommunicator CPR program gives emergency telecommunicators the tools they need to improve the quality of care they deliver to a patient in cardiac arrest.

RQI is partnering with systems around the country to save more lives from out-of-hospital cardiac arrest by proactively and positively changing the standard of resuscitation education for public safety telecommunicators.

How RQI T-CPR Helps You Save More Lives

One-On-One Coaching

Quarterly simulations and debriefing with an RQI T-CPR coach, based on real-life situations, provide telecommunicators with the skills and confidence to quickly recognize cardiac arrest and provide immediate high-quality CPR instructions.

Measure and Improve

RQI T-CPR Analytics, powered by FirstWatch, give emergency communications center leaders critical information about performance, allowing them to focus on the areas in need of most improvement.

Verified Competence

RQI T-CPR is the only program that offers an American Heart Association T-CPR credential specific to the unique and critical role of telecommunicators in the chain of survival.

  • “I would say RQI is the biggest revolution in dispatch education and EMS education in my career.”
    Kevin Seaman, MD Medical Director, Charles County Emergency Services
Kevin Seaman, MD

RQI Telecommunicator CPR (RQI T-CPR) Programs

RQI Telecommunicator CPR (RQI T-CPR) Programs

The RQI T-CPR Essentials course offering now available for purchase on ShopCPR designed for single use and delivered to learners online — allowing telecommunicators to complete the four hours of T-CPR training while on duty at a console and eliminating impacts on staffing or overtime often associated with training. Topics include understanding the first 600 seconds, identifying cardiac arrest, coaching high-quality telephone CPR, caller management, and special circumstances in resuscitation.

  • “Bystander CPR rates are highest in communities where public safety answering points (PSAPs) or dispatch centers, provide telephone CPR (T-CPR) instructions”
    Michael Christopher Kurz, MD, MS-HES, FACEP, FAHA Chair of American Heart Association T-CPR Task-Force
Michael Christopher Kurz, MD

Avoid Skills Decay With The Only AHA Credential Created Specifically For Telecommunications

Available only through the RQI T-CPR program, emergency telecommunicators can now earn a professional, competency based American Heart Association resuscitation credential.

RQI T-CPR is a resuscitation education and quality journey that never stops improving a learner’s competence, confidence, and ability to save more lives. At the heart of RQI is low-dose, high-frequency education delivered quarterly, with robust analytics to pinpoint areas of improvement and opportunities for growth. RQI T-CPR’s digital platform is synced with the latest American Heart Association science, guidelines, and updates, which does more than keep telecommunicators compliant—it verifies they are competent to recognize cardiac arrest and deliver high-quality CPR instructions.

  • “This [RQI Telecommunicator CPR] training is wow! I did a CPR call last night and it's the first time in 18 years where I felt comfortable taking it.”
    T. Edinger Columbia 9-1-1 Communications District

RQI T-CPR Resources

RQI-T CPR Program Brochure

T-CPR Program Brochure

Our comprehensive program guide provides an in-depth look at the RQI T-CPR curriculum, the three different program levels, and the value of our life-saving approach. We encourage you to start with this guide and contact us to setup a time to discuss your specific needs.

Guide to Implementing T-CPR

Guide to Implementing T-CPR
Download T-CPR Guide

Case Studies

Case Studies
Read Our Case Studies


Read More

Grant Handbook

Grant Handbook
Read More

Resuscitation eBook

Resuscitation eBook
Request eBook

Webinar: Strengthening the Chain of Survival

Watch Video
  • “The RQI program has given my team a level of confidence in not only their abilities at performing high level T-CPR, but also now seeing the statistics to back up their involvement in saving lives. It’s an amazing program.”
    Kellie Hayney Communications Manager, Grapevine Police Department

Is Your Team Operating Within High-Performance Standards?

Traditional, one-and-done training models do not provide the sustainable, long-term performance improvement that is needed to save more lives from cardiac arrest.

Telecommunicator CPR

Detailed description of the infographic
Telecommunicator cardiopulmonary resuscitation (T-CPR) time interval standards. CPR indicates cardiopulmonary resuscitation; EMS, emergency medical services, and OHCA, out-of-hospital cardiac arrest.

* These recommended performance intervals should be as short as possible and are provided to demonstrate minimal acceptable performance.

For full Telecommunicator CPR recommendations and performance measures, please visit the American Heart Association here.

RQI Analytics powered by


If you’re not measuring your performance, you don’t know if you’re meeting T-CPR standards. That’s why RQI Partners joined forces with FirstWatch, the industry leader in turning public safety data into meaningful information and improvement, to create RQI T-CPR Analytics. RQI T-CPR Analytics gives you the data you need to measure resuscitation quality in your system, including time to recognition and delivery of CPR, and save more lives.

  • “RQI is revolutionizing how we think about education and quality improvement in public safety, especially in the emergency communication center.”
    Todd Stout Founder and President, FirstWatch
Todd Stout
RQI-Telecommunicator on Computer

Priority Dispatch

Priority Dispatch

RQI T-CPR is recognized by the IAED and Priority Dispatch as the preferred solution to build and increase competence in rapid recognition of OHCA and initiation of high-quality telephone CPR instructions. Emergency telecommunicators who maintain their AHA RQI for Telecommunicators credential receive two hours of EMD CDE credit annually.

  • “Our organizations look forward to continued coordination and collaboration where we combine science-based protocols with dispatcher education, certification, and training to significantly increase the chances of success in improving survival rates.”
    Jerry Overton President, International Academies of Emergency Dispatch
Jerry Overton

Improve Your T-CPR Program Today

Start taking steps to save more lives today

Learn more about how RQI T-CPR is helping emergency communications centers continuously improve their ability to quickly recognize cardiac arrest and instruct callers to perform high-quality CPR.

  • “We know that we will see more patients walking out of the hospital after cardiac arrest thanks to our partnership with RQI. That’s great for our patients, and also for our dedicated 911 telecommunicators who know they’re making a real difference in people’s lives.”
    Justin Northeim, DO Medical Director, North Texas Emergency Communications Center
Justin Northeim, DO
Resuscitation Academy logo

Saving lives requires a system of care.
Learn more about RQI’s other prehospital solutions, created in partnership with Seattle’s world-famous Resuscitation Academy.