WCCCA dispatcher applying CPR techniques to help save a life
On February 19, 2022 WCCCA dispatcher Dina Cop received a call to her workstation from a highly emotional caller reporting his wife was possibly having a stroke. While [...]
MedStar dispatcher credits RQI-coached skills helped her to save a life
With the holiday season quickly approaching, call volumes in 911 centers tend to start increasing. On November 7, 2021, MedStar dispatcher Valerie Carson was working [...]
Questions and answers about the new RQI T-CPR program
RQI is committed to providing telecommunicators with the most effective training to improve and maintain their telecommunicator CPR (T-CPR) skills. Taking into account [...]
RQI worked with dispatcher on skills mastery through simulation practice
December 26th, 2021 brought an unusual holiday snowfall on Washington’s Olympic Peninsula. PENCOM dispatcher Brooke Pucciarelli was working her shift and received an [...]
Telecommunicator provides CPR guidance, strength and reassurance for frantic caller
On September 13th, 2021, fall was approaching the Olympic Peninsula in western Washington. As summer ended, the weather rapidly cooled and settled into typical rainy [...]
