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About RQI Partners

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RQI Partners is a partnership between the American Heart Association® (AHA®) and Laerdal Medical. Our mission is to increase survival from sudden cardiac arrest by helping healthcare systems provide quality care. RQI Partners provides healthcare providers with innovative, digital resuscitation solutions.

We are passionate about, and dedicated to, helping save lives through resuscitation programs, products and solutions that are grounded in evidence-based science and educational principles. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence providing patients with high-quality CPR.

We’re modernizing CPR for modern care through a low-dose, high-frequency approach to resuscitation training that is proven to enhance skills and help healthcare professionals retain knowledge and improve patient outcomes.

Our History

In 2010, the American Heart Association (AHA) updated its CPR and emergency cardiovascular care  guidelines, recommending that healthcare providers receive CPR skills training more frequently for shorter periods of time. Laerdal Medical broadened its partnership with the AHA to develop the Resuscitation Quality Improvement® (RQI®) Program including Laerdal simulation technologies and manikins, providing low-dose, high-frequency CPR training using digital and simulation-based learning.

RQI Partners was formed in 2015 to focus on modernizing CPR training programs to save more lives from sudden cardiac arrest. Since it’s formation, RQI Partners has expanded its portfolio to train providers of infant care and for providers outside of the hospital.

Development of RQI Partners

Development of RQI Partners

2010

Research funded by Laerdal Medical finds three-month cycles optimal to eliminate CPR skills decay.

2013

AHA’s Education Statement recommends low-dose, high-frequency CPR skills training.

2015

AHA and Laerdal Medical develop the Resuscitation quality Improvement (RQI) training program.

2018

AHA and Laerdal Medical form RQI Partners to enhance training programs and distribute them to healthcare providers.

2025

Save Lives: By redefining the standard of learning, RQI Partners aims to save 50,000 more lives per year from cardiac arrest by 2025.

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RQI Partners aims to redefine the standard of care with mastery-level learning and retained CPR skills.

About AHA and Laerdal

RQI Partners is the result of a partnership between the American Heart Association and Laerdal Medical. The American Heart Association is the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke, and Laerdal Medical is a world-leading provider of training, educational and therapy products for lifesaving and emergency medical care. We help healthcare organizations better train staff members in CPR skills at a lower cost than traditional CPR training programs.

2020 AHA Guidelines

2020 AHA Guidelines

One Million Lives

2023 Laerdal impact report

Diversity and Inclusion

RQI Partners is committed to diversity and inclusion in our workforce. We utilize comprehensive hiring practices to bring together people from all experience levels and backgrounds. Our diversity promotes breakthrough thinking and leadership while respecting our employees’ unique perspectives and backgrounds. As an Equal Opportunity Employer, we believe our differences only make us stronger together.

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Life at RQI Partners

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Learn More

Collaborations

Resuscitation Academy

Resuscitation Academy: Rooted in public health, academic medicine and emergency medical services, our free evidence-based programs increase survival from sudden cardiac arrest.

Resuscitation Academy Resuscitation Academy: Rooted in public health, academic medicine and emergency medical services, our free evidence-based programs increase survival from sudden cardiac arrest.
International Academies of Emergency Dispatch (IAED) International Academies of Emergency Dispatch (IAED): Allied academies for medical, fire and police dispatching come together in a nonprofit organization to promote safe and effective emergency dispatch services through research, legislation and education.
careLearning careLearning: Operated by more than 40 state hospital associations, careLearning offers online education and training to healthcare organizations.
Learnsoft Learnsoft: Over 1.5 million users in more than 600 healthcare facilities throughout the United States use Learnsoft’s Centerline learning and talent management system.
HealthcareSource HealthcareSource: HealthcareSource solutions provide the tools providers need to successfully hire, retain and grow the best workforce possible.
Relias Relias: The performance metrics and assessments in Relias’ learning platform promote personalized learning to help clients deliver better clinical and financial outcomes.
HealthStream HealthStream: For over 25 years, HealthStream has helped more than 4,000 healthcare organizations grow a more competent and energized workforce.

Newsroom

See what RQI Partners is accomplishing in our communities.

Blog

Get insights into CPR training trends and industry standards on our blog.

Careers

Search, apply and succeed in your new career.

Contact Info Location Icon

Locations

Texas

7272 Greenville Ave., Suite P2020
Dallas, TX 75231

New York

167 Myers Corners Road
Wappingers Falls, NY 12590

For RQI, HeartCode, hardware support, and general questions:

Contact Info Phone Icon 1-800-594-9935
Contact Info Email Icon RQISupport@RQIPartners.com

RQI Support Hours of Operation:

Monday – Friday 8:00 AM – 8:00 PM EST
Saturday 10:00 AM – 6:00 PM EST

For NRP Instructor-led training courses, RQI for NRP, and hardware support:

Contact Info Phone Icon 1-866-293-1034
Contact Info Email Icon NRP.adminsupport@rqipartners.com

NRP Support Hours of Operation:

Monday – Friday 8:00 AM – 8:00 PM EST

For RQI, HeartCode, hardware support, and general questions:

Contact Info Phone Icon 1-800-594-9935
Contact Info Email Icon RQISupport@RQIPartners.com

RQI Support Hours of Operation:

Monday – Friday 8:00 AM – 8:00 PM EST
Saturday 10:00 AM – 6:00 PM EST

For NRP Instructor-led training courses, RQI for NRP, and hardware support:

Contact Info Phone Icon 1-866-293-1034
Contact Info Email Icon NRP.adminsupport@rqipartners.com

NRP Support Hours of Operation:

Monday – Friday 8:00 AM – 8:00 PM EST

Contact Info Location Icon

Texas

7272 Greenville Ave., Suite P2020
Dallas, TX 75231

Hours of operation: 8 a.m. – 5 p.m. CT

Contact Info Email Icon

Emails

RQI Support Desk:
RQI.Support@rqipartners.com

HeartCode Support Desk:
HC.Support@rqipartners.com

Contact Info Phone Icon

Phone

(800) 594-9935

Contact Info Location Icon

New York

167 Myers Corners Road
Wappingers Falls, NY 12590

Hours of operation: 8 a.m. – 5 p.m. ET

Contact Info Email Icon

Emails

RQI Support Desk:
RQI.Support@rqipartners.com

HeartCode Support Desk:
HC.Support@rqipartners.com

Contact Info Phone Icon

Phone

(800) 594-9935