RQI Telecommunicator CPR
A Patient In Cardiac Arrest Has Just 600 Seconds Before Death Becomes Irreversible
Every second without CPR decreases a cardiac arrest victim’s chance of survival. That’s why the actions taken by emergency telecommunicators can mean the difference between life and death.
The most effective way to increase bystander CPR rates is by providing real-time CPR instructions to 911 callers. RQI T-CPR is a low-dose, high-frequency, blended-learning quality improvement program designed to improve competency and performance in the delivery of telecommunicator CPR (T-CPR). The RQI Telecommunicator CPR program gives emergency telecommunicators the tools they need to improve the quality of care they deliver to a patient in cardiac arrest.
RQI is partnering with systems around the country to save more lives from out-of-hospital cardiac arrest by proactively and positively changing the standard of resuscitation education for public safety telecommunicators.
How RQI T-CPR Helps You Save More Lives
Quarterly simulations and debriefing with an RQI T-CPR coach, based on real-life situations, provide telecommunicators with the skills and confidence to quickly recognize cardiac arrest and provide immediate high-quality CPR instructions.
Measure and Improve
RQI T-CPR Analytics, powered by FirstWatch, give emergency communications center leaders critical information about performance, allowing them to focus on the areas in need of most improvement.
RQI T-CPR is the only program that offers an American Heart Association T-CPR credential specific to the unique and critical role of telecommunicators in the chain of survival.
“I would say RQI is the biggest revolution in dispatch education and EMS education in my career.”
Your Guide to Improving T-CPR
T-CPR Program Brochure
Our comprehensive program guide provides an in-depth look at the RQI T-CPR curriculum, the three different program levels, and the value of our life-saving approach. We encourage you to start with this guide and contact us to setup a time to discuss your specific needs.
Guide to Implementing T-CPR
Effective Telecommunicator CPR programs have been shown to save lives—but they also require a continuous effort to measure and ensure quality.
Download our guide to implementing, assessing and improving T-CPR programs today to make sure you’re giving every cardiac arrest victim in your community the greatest chance of survival.
Avoid Skills Decay With The Only AHA Credential Created Specifically For Telecommunications
Available only through the RQI T-CPR program, emergency telecommunicators can now earn a professional, competency based American Heart Association resuscitation credential.
RQI T-CPR is a resuscitation education and quality journey that never stops improving a learner’s competence, confidence, and ability to save more lives. At the heart of RQI is low-dose, high-frequency education delivered quarterly, with robust analytics to pinpoint areas of improvement and opportunities for growth. RQI T-CPR’s digital platform is synced with the latest American Heart Association science, guidelines, and updates, which does more than keep telecommunicators compliant—it verifies they are competent to recognize cardiac arrest and deliver high-quality CPR instructions.
RQI T-CPR Resources
Case StudiesCommunities across the country are using RQI T-CPR to decrease time to delivery high-quality CPR and save more lives from cardiac arrest.
InsightsRead articles and blog posts about Telecommunicator CPR successes, the science behind RQI T-CPR, the impact of T-CPR legislation and more.
Grant HandbookCreated specifically for 911 and public safety organizations, this handbook will help your agency through each step of the grant process, from identifying funding sources to applying for and managing grants.
Resuscitation eBookThis practical guide to improving cardiac arrest survival for EMS, 911, and community leaders includes links to short videos and audio of actual dispatch center cardiac arrest calls.
“The RQI program has given my team a level of confidence in not only their abilities at performing high level T-CPR, but also now seeing the statistics to back up their involvement in saving lives. It’s an amazing program.”
Is Your Team Operating Within High-Performance Standards?
Traditional, one-and-done training models do not provide the sustainable, long-term performance improvement that is needed to save more lives from cardiac arrest.
* These recommended performance intervals should be as short as possible and are provided to demonstrate minimal acceptable performance.
For full Telecommunicator CPR recommendations and performance measures, please visit the American Heart Association here.
RQI Analytics powered by
If you’re not measuring your performance, you don’t know if you’re meeting T-CPR standards. That’s why RQI Partners joined forces with FirstWatch, the industry leader in turning public safety data into meaningful information and improvement, to create RQI T-CPR Analytics. RQI T-CPR Analytics gives you the data you need to measure resuscitation quality in your system, including time to recognition and delivery of CPR, and save more lives.
“RQI is revolutionizing how we think about education and quality improvement in public safety, especially in the emergency communication center.”
RQI T-CPR is recognized by the IAED and Priority Dispatch as the preferred solution to build and increase competence in rapid recognition of OHCA and initiation of high-quality telephone CPR instructions. Emergency telecommunicators who maintain their AHA RQI for Telecommunicators credential receive two hours of EMD CDE credit annually.
“Our organizations look forward to continued coordination and collaboration where we combine science-based protocols with dispatcher education, certification, and training to significantly increase the chances of success in improving survival rates.”
Improve Your T-CPR Program Today
Start taking steps to save more lives today
Learn more about how RQI T-CPR is helping emergency communications centers continuously improve their ability to quickly recognize cardiac arrest and instruct callers to perform high-quality CPR.
“We know that we will see more patients walking out of the hospital after cardiac arrest thanks to our partnership with RQI. That’s great for our patients, and also for our dedicated 911 telecommunicators who know they’re making a real difference in people’s lives.”
[Webinar] Strengthening the Chain of Survival
In this webinar, Julie Buckingham, Program Director of RQI Telecommunicator CPR, presents the case for strengthening the chain of survival in every system of care. She’ll take you through the story of the first 600 seconds of a cardiac arrest and what you can be doing to improve outcomes in your system.