RQI Telecommunicator

Announcing a First of its Kind American Heart Association Resuscitation Credential for Public Safety Telecommunicators

Available only through the RQI Telecommunicator (RQI-T) program, Public Safety Telecommunicators can now earn a professional, competency based American Heart Association resuscitation eCredential.

RQI Telecommunicator (RQI-T) is a low-dose, high-frequency, blended-learning quality improvement program designed to improve Public Safety Telecommunicator competency and performance in the delivery of telephone CPR (T-CPR).

Each quarter, Public Safety Telecommunicators must successfully complete an assigned cognitive learning and simulation exercise, demonstrating the ability to meet performance standards for rapidly recognizing cardiac arrest and initiating T-CPR instructions to maintain eCredentials. RQI eCredentials are issued as part of the AHA’s RQI 2020 Program. RQI eCredentials have a unique design that represents the gold standard of quality for learners who have verified competence through active and ongoing participation in RQI programs.

RQI-T eCredential

RQI has joined forces with FirstWatch to provide RQI-T Analytics, which will bring FirstWatch’s renowned expertise in turning data into meaningful information and improvement to emergency communications centers using RQI-Telecommunicator.

RQI Logo

NOW Priority Dispatch and the IAED acknowledge RQI-T as the preferred solution to build and increase competence in rapid recognition of OHCA and initiation of high-quality telephone CPR instructions.

Priority Dispatch

Two hours of EMD CDE credit annually for dispatchers who maintain their American Heart Association RQI for Telecommunicators eCredential.

A patient in cardiac arrest has just 600 seconds before death becomes irreversible.

The RQI Telecommunicator Program offers PSAPs and telecommunicators a blueprint for taking ownership of these critical few minutes to save more lives.

  • “Bystander CPR rates are highest in communities where public safety answering points (PSAPs), or dispatch centers, provide telephone CPR (T-CPR) instructions.”
    Michael Christopher Kurz, MD, MS-HES, FACEP, FAHA Chair of American Heart Association T-CPR task-force
Is your team operating within High-Performance Standards?

American Heart Association T-CPR Recommendations and Resources provides guidance to construct and maintain a science-based T-CPR program.

Delivers a ready-to-go blueprint for action

The lifesaving potential of T-CPR is stronger than any other clinical intervention in managing out-of-hospital cardiac arrest. RQI-T eliminates the burden of creating and managing a T-CPR program on your own.

Low-dose, high-frequency e-learning pairs with simulation

Online curriculum uses a low-dose, high-frequency approach, applying learners’ real-world scope of practice for greater retention. Structured, ongoing simulation sessions are based on real-life calls, with immediate debriefing and continuous measurement.

Conquers the challenge of skills decay

RQI-T prepares telecommunicators with the same rigor as EMTs & paramedics, laying the foundation for a new standard of care: Verified competency & mastery learning to combat skills and knowledge decay.

  • “This [RQI-Telecommunicator] training is wow! I did a CPR call last night and it's the first time in 18 years where I felt comfortable taking it.”
    T. Edinger Columbia 9-1-1 Communications District

RQI-T helps PSAPs continuously improve their effectiveness in recognizing cardiac arrest and instructing callers to perform high-quality CPR.

The time is now to save more lives. Learn how RQI can help.

The time is now to save more lives. Learn how RQI can help.

The time is now to save more lives. Learn how RQI can help.