RQI Telecommunicator

A Patient In Cardiac Arrest Has Just 600 Seconds Before Death Becomes Irreversible

Every second without CPR decreases a cardiac arrest victim’s chance of survival. That’s why the actions taken by emergency telecommunicators can mean the difference between life and death.

The most effective way to increase bystander CPR rates is by providing real-time CPR instructions to 911 callers. RQI-T is a low-dose, high-frequency, blended-learning quality improvement program designed to improve competency and performance in the delivery of telecommunicator CPR (T-CPR). The RQI Telecommunicator program gives emergency telecommunicators the tools they need to improve the quality of care they deliver to a patient in cardiac arrest.

RQI is partnering with systems around the country to save more lives from out-of-hospital cardiac arrest by proactively and positively changing the standard of resuscitation education for public safety telecommunicators.

How RQI-T Helps You Save More Lives

One-On-One Coaching

Quarterly simulations and debriefing with an RQI-T coach, based on real-life situations, provide telecommunicators with the skills and confidence to quickly recognize cardiac arrest and provide immediate high-quality CPR instructions.

Measure and Improve

RQI-T Analytics, powered by FirstWatch, give emergency communications center leaders critical information about performance, allowing them to focus on the areas in need of most improvement.

Verified Competence

RQI-T is the only program that offers an American Heart Association T-CPR credential specific to the unique and critical role of telecommunicators in the chain of survival.

  • “I would say RQI is the biggest revolution in dispatch education and EMS education in my career.”
    Kevin Seaman, MD Medical Director, Charles County Emergency Services
Kevin Seaman, MD

Your Guide to Improving T-CPR

Effective Telecommunicator CPR programs have been shown to save lives—but they also require a continuous effort to measure and ensure quality.

Download our guide to implementing, assessing and improving T-CPR programs today to make sure you’re giving every cardiac arrest victim in your community the greatest chance of survival.

  • “Bystander CPR rates are highest in communities where public safety answering points (PSAPs) or dispatch centers, provide telephone CPR (T-CPR) instructions”
    Michael Christopher Kurz, MD, MS-HES, FACEP, FAHA Chair of American Heart Association T-CPR Task-Force
Michael Christopher Kurz, MD

Avoid Skills Decay With The Only AHA Credential Created Specifically For Telecommunications

Available only through the RQI-T program, emergency telecommunicators can now earn a professional, competency based American Heart Association resuscitation credential.

RQI-T is a resuscitation education and quality journey that never stops improving a learner’s competence, confidence, and ability to save more lives. At the heart of RQI is low-dose, high-frequency education delivered quarterly, with robust analytics to pinpoint areas of improvement and opportunities for growth. RQI-T’s digital platform is synced with the latest American Heart Association science, guidelines, and updates, which does more than keep telecommunicators compliant—it verifies they are competent to recognize cardiac arrest and deliver high-quality CPR instructions.

RQI-T eCredential
  • “This [RQI-Telecommunicator] training is wow! I did a CPR call last night and it's the first time in 18 years where I felt comfortable taking it.”
    T. Edinger Columbia 9-1-1 Communications District

RQI-T Resources

RQI-Telecommunicator on Computer

Case Study

Communities across the country are using RQI-T to decrease time to delivery high-quality CPR and save more lives from cardiac arrest.
Read More


Read articles and blog posts about Telecommunicator CPR successes, the science behind RQI-T, the impact of T-CPR legislation and more.
Read More

Grant Handbook

Created specifically for 911 and public safety organizations, this handbook will help your agency through each step of the grant process, from identifying funding sources to applying for and managing grants.
Read More

Resuscitation eBook

This practical guide to improving cardiac arrest survival for EMS, 911, and community leaders includes links to short videos and audio of actual dispatch center cardiac arrest calls.
Read More
  • “The RQI program has given my team a level of confidence in not only their abilities at performing high level T-CPR, but also now seeing the statistics to back up their involvement in saving lives. It’s an amazing program.”
    Kellie Hayney Communications Manager, Grapevine Police Department

Is Your Team Operating Within High-Performance Standards?

Traditional, one-and-done training models do not provide the sustainable, long-term performance improvement that is needed to save more lives from cardiac arrest.

Telecommunicator CPR

Detailed description of the infographic
Telecommunicator cardiopulmonary resuscitation (T-CPR) time interval standards. CPR indicates cardiopulmonary resuscitation; EMS, emergency medical services, and OHCA, out-of-hospital cardiac arrest.

* These recommended performance intervals should be as short as possible and are provided to demonstrate minimal acceptable performance.

For full Telecommunicator CPR recommendations and performance measures, please visit the American Heart Association here.

Telecommunicator CPR can be the difference between life and death in your community.

Is your system doing everything it can to save a life from out-of-hospital cardiac arrest?

RQI Analytics powered by


If you’re not measuring your performance, you don’t know if you’re meeting T-CPR standards. That’s why RQI Partners joined forces with FirstWatch, the industry leader in turning public safety data into meaningful information and improvement, to create RQI-T Analytics. RQI-T Analytics gives you the data you need to measure resuscitation quality in your system, including time to recognition and delivery of CPR, and save more lives.

  • “RQI is revolutionizing how we think about education and quality improvement in public safety, especially in the emergency communication center.”
    Todd Stout Founder and President, FirstWatch
Todd Stout
RQI-Telecommunicator on Computer

Priority Dispatch

Priority Dispatch

RQI-T is recognized by the IAED and Priority Dispatch as the preferred solution to build and increase competence in rapid recognition of OHCA and initiation of high-quality telephone CPR instructions. Emergency telecommunicators who maintain their AHA RQI for Telecommunicators credential receive two hours of EMD CDE credit annually.

  • “Our organizations look forward to continued coordination and collaboration where we combine science-based protocols with dispatcher education, certification, and training to significantly increase the chances of success in improving survival rates.”
    Jerry Overton President, International Academies of Emergency Dispatch
Jerry Overton

Improve Your T-CPR Program Today

Start taking steps to save more lives today

Learn more about how RQI-T is helping emergency communications centers continuously improve their ability to quickly recognize cardiac arrest and instruct callers to perform high-quality CPR.

  • “We know that we will see more patients walking out of the hospital after cardiac arrest thanks to our partnership with RQI. That’s great for our patients, and also for our dedicated 911 telecommunicators who know they’re making a real difference in people’s lives.”
    Justin Northeim, DO Medical Director, North Texas Emergency Communications Center
Justin Northeim, DO
Resuscitation Academy logo

Saving lives requires a system of care.
Learn more about RQI’s other prehospital solutions, created in partnership with Seattle’s world-famous Resuscitation Academy.

The time is now to save more lives. Learn how RQI can help.

The time is now to save more lives. Learn how RQI can help.

The time is now to save more lives. Learn how RQI can help.