The learner have unlimited time to complete the online course. Once they complete the course, they have 90 days to complete an ILE.

• Administrator
• Instructor
• Learner

If the Global ID is missing for a HealthStream learner, this means they did not complete their registration.

• Administrator
• Instructor
• Learner

It can take up to 72 hours. You can still link your 7^th Edition history even if you are not using them as your LMS.

• Administrator
• Instructor
• Learner

Even if a learner has a Global ID, they need to register with their specific organization once they have been added to the site.

1. An email is sent once the learner's information is added to the organization's specific site.
2. Click on the Activate Profile button in the email. This email contains the organization's name
3. Activate Profile file by selecting if you have a Global ID or not.
4. Verify the activate code
5. Assignments can be made

• Administrator
• Instructor
• Learner

There are multiple ways to associate an instructor to a site.

1. They can be linked thru the GUID that is associated to the HealthStream site and it must be in the associated to the org. The ID can be found under the Org Setting -> Details -> LMS Organization ID looks like this: e0e7354b-8ab7-df11-8fb9-001517135721
2. LMS - use the onboarding SCORM package and have the LMS admin assign the "Onboard Organizational Instructor" assignment. Once the instructor launches the course, it will assign them.
3. Direct - just add the instructor to the site and have them register thru the normal process
4. HealthStream - have them link their 7th edition history. Once this is complete (can take 72 hrs), on Tuesday or Friday, a job is run that will associate them to the site. Future - HealthStream will be releasing the Onboard Organization Instructor SCORM to allow the same process in 2.

• Administrator
• Instructor

You can modify the roster when the event status shows Scheduled. If an event is Active or Completed, students and instructors cannot be modified. If you forgot to remove a student prior to the status changing, mark them as a No Show. This will free the learner up to be added to another event.

• Administrator
• Instructor

If their 7^th Edition eCard is still valid, they will need to link their 7^th Edition history to update their ranking to Active

• Instructor

Link to your 7^th edition history as a first action. If this does not change your rank, please email your eCard and rank request to support and they will be able to change your rank.

• Instructor

No, a current instructor needs only to complete the Instructor Renewal course to maintain status.

• Instructor

There is not currently a demo process for the NRP courses.

• Instructor

You can grade each student individually, however you are not able to submit that grade individually. All of the students and candidates grades will be submitted at one time.

• Instructor

The learner did not register thru the email provided them last year to register as an instructor. If they provide a valid 7th Edition eCard, support can update their ranking.

• Instructor

If you're adding a learner to an ILE you can search by name, the email address is just a unique identifier. Coming in the near future you will be able to add by Global ID as well.

• Administrator
• Instructor

Notifications should be received within a couple of minutes. In our recent release we enabled a feature that allows administrators to resend these emails.

• Administrator
• Instructor
• Learner

We are making updates in the near future to allow for special characters in the email address, but please contact support if you believe your email address should work and you're getting an error.

• Administrator
• Instructor
• Learner

That will be available with the update in early April.

• Administrator
• Instructor

Make sure the instructor has the correct rank in the platform. If they're listed as a "learner" they may not have updated their profile or linked in the platform.

• Administrator
• Instructor

If they're not part of your organization you'll need to contact them directly and ask which email address they used to signup.

• Administrator
• Instructor

If you're having trouble linking to your 7^th Edition history you'll need to contact support for help and provide your NRP ID.

• Administrator
• Instructor
• Learner

7^th Edition event history will be linked. In our release next month (April), all instructor event history will be available.

• Administrator
• Instructor

They will receive an email.

• Administrator
• Instructor
• Learner

Only administrators have this tab. Instructors do not.

• Administrator
• Instructor

On the roster under the student tab, use select action button and the roster will download. You can print the Excel file once downloaded.

• Administrator
• Instructor

Under the curriculum tab within your ORG there are the amounts of licenses available and used.

• Administrator
• Instructor

All orgs can add learners except those orgs using HealthStream as their LMS. Under the user's tab, there is a blue button to add learners.

• Administrator
• Instructor

The NRP LP is intended for use in the United States and specified countries only. We are rolling out the 8^th edition internationally in a phased approach.

• Administrator
• Instructor
• Learner

The instructor of the course would need to remove the user, or you can contact support and we can remove them. If the class is completed it will take an escalation

• Administrator
• Instructor

No, only the Admin and the instructor associated to the ILE will be able to see the roster.

• Administrator
• Instructor

Yes, if the learner setup their ID as their Global ID, they will need the "-".

• Administrator
• Instructor
• Learner

Yes, you will have the ability to view their eCard under the user's profile in the admin section.

• Administrator
• Instructor

Support is available Monday thru Friday 8am to 8pm EST

• Administrator
• Instructor
• Learner

Administrators can only be added by another administrator. The admin should login to their subdomain and click on Admins tab, add the new administrators name and email. They will receive a confirmation email and code.

• Administrator
• Instructor

Learners can find their ecards in their profiles. Administrators can also edit and view learner's information and access their ecards.

• Administrator
• Instructor
• Learner

If the user did not complete the course to earn their card in the 7^th Edition before January 1^st to get the card. The user would need to take the 8^th Edition course to earn the card.

• Administrator
• Instructor
• Learner

This function is currently available, so if you're unable to do this please contact customer support for help. Remember, you must have at least one instructor assigned to an event, so to remove an instructor you should already have another one assigned.

• Administrator
• Instructor

For the 7^th Edition HealthStream customers your history is still available, nothing was deleted.

• Administrator
• Instructor
• Learner

Instructors need to complete the online Instructor Renewal Course and the Teach to Instructor Led Events before the renewal date.

• Administrator
• Instructor

No, you should not try to link it again, report the error to customer service to assist.

• Administrator
• Instructor
• Learner

Students can be searched by First or Last name, or email address. Keep in mind learners must have come into the organization and registered before they can be found and added to an instructor led event.

• Administrator
• Instructor

There are two roles that allow for you to create an Event, Administrators and Instructors. You would need to have one of those two ranks in an organization.

• Administrator
• Instructor
• Learner

Currently, this function is not available. However, you can download the roster into Excel and print for that file.

• Administrator
• Instructor

Please contact customer service to resend the email notification.

• Instructor

When you create a retail profile in the NRP LP it is a learner. To upgrade your rank to either provider or instructor you need to follow the link to 7^th Edition, assuming you haven't taken any courses in the NRP LP. So when you link you should get your highest rank.

• Administrator
• Instructor
• Learner

This is an instructor and administrator view. This is an enhancement we have planned for the next couple of releases.

• Administrator
• Instructor

When a learner is looking for an instructor led event they can search by city or state.

• Administrator
• Instructor
• Learner

We do provide CEU credit for the providers for part one and then also for instructors for doing the online renewal. It doesn't matter if it's your first time or not, you should receive credit.

• Administrator
• Instructor
• Learner

The platform is unable to resend auto generated invite emails to learners.

• Administrator
• Instructor

Yes, an instructor must teach 4 ILE events to obtain "instructor-mentor" status. Upon teaching four ILE events, you will automatically receive instructor-mentor status.

• Administrator
• Instructor

An instructor must have taught a total of four ILE events, this can include 7^th and 8^th edition courses.

• Instructor

Users have two options. One: Administrators can onboard an instructor and associate them to your organization. The LMS administratior would have that SCORN package available to them to make an onboarding assignment to pull in the instructor and associate them to your organization. Two: If that instructor is associated to your organization, they link their 7^th edition and become associated to that organization and LP. A prerequisite for that process is that the instructor needs to have an association with that organization in 7^th edition. From December 31 prior, this method would be used to allow them to be associated to that course.

• Instructor

Yes, however with only two or three students you are not able to run a full code. You are able to run an "Essentials" course with two people, as you can insert a laryngeal mask with two participants. Hosting an "Advanced" course with fewer than three learners is not recommended.

• Administrator
• Instructor

The recording of the webinar will be sent to all attendees, along with a copy of the slide deck and list of FAQ's.

• Administrator
• Instructor
• Learner

Having a current 7^th edition card or current NRP Advanced provider status is one component of instructor candidate eligibility. That one component allows you to apply for instructor candidate status.

• Instructor

If your instructor status expired, you will have to start over as a learner. You can register a new account and take the Advanced Provider curriculum. If you are interested in becoming an instructor again, you can submit an instructor application and complete the Instructor Candidate curriculum

• Administrator
• Instructor
• Learner

There is no time limit for completion of the online contents.

• Administrator
• Instructor
• Learner

The NRP Advanced curriculum is for anyone who attends birth with known risk factors or is expected to have skills beyond face mask PPV and laryngeal mask.

• Administrator
• Instructor
• Learner

You can grade each student individually, however you are not able to submit that grade indivdually. All of the students and candidates grades will be submitted at one time.

• Instructor

There is not currently a demo process for the NRP courses.

• Instructor

You have the ability to copy events and make modifications. That will be the quickest way to create multiple ILEs.

• Administrator
• Instructor
• Learner

No, a current instructor needs only to complete the Instructor Renewal course to maintain status.

• Instructor

The requirements for an Instructor Mentor to renew are the same as an Instructor: to teach 2 Instructor-led Events and complete the Instructor Renewal curriculum within their two year time frame.

• Instructor

Link to your 7^th edition history as a first action. If this does not change your rank, please email your ecard and rank request to support and they will be able to change your rank.

Link to your 7^th edition history as a first action. If this does not change your rank, please email your ecard and rank request to support and they will be able to change your rank.

• Administrator
• Instructor
• Learner

8^th Edition NRP is hosted by RQIPartners. There is not a way for a learner to register via HealthStream. If an organization is an HLC customer, the learner can launch from the HLC and will be directed to the NRPLP for registration.

• Administrator
• Instructor
• Learner