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Careers

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Welcome to RQI Partners!

Our success and ability to create a world where patients and families celebrate survivors of cardiac arrest depend on hiring the best team to help us deliver on this mission. If you have passion, talent and want to contribute in making a difference in saving lives, then RQI Partners is the company for you!

From sales to marketing to human resources and finance, we’re looking for individuals with the drive and ambition to help us in accelerating our impact to save 50,000 lives each year. Join us today!

Jobs

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Marketing Manager

Various Locations

RQI Partners is currently seeking regionally-based Marketing Managers for 4 locations.

Position Overview:

  • Downstream marketing for the RQI Partners portfolio with a mix of centralized and localized marketing activity, focusing on program representation, advocacy, education, sales enablement, demand generation and customer impact success
  • Co-develop and co-manage a regional community network, training events, symposia and community building
  • Maintain deep understanding of the regional market and a discipline of customer knowledge and empathy with a focus on the customer’s clinical quality and competency needs in order to produce relevant content marketing and support
  • Contribute to the readiness and success of sales channels and enhance the impact of the Resuscitation Quality Improvement program for hospitals and health systems to save more lives.

Accountable for:

  • Driving region-based campaigns and activities to generate and nurture leads, acquire and maintain customers and reach adoption goals for the RQI Partners product portfolio.
  • Co-management of regional user network and events
  • Collaboration with digital marketing for use of Pardot® marketing automation and salesforce within region
  • Developing localized marketing collateral, content, tools and support for the regional sales and distribution channels, potential for account-based marketing
  • Identifying opportunities to develop educational tools and best practices for regional RQI accounts to improve administration, utilization and Resuscitation Quality Improvement program impact to help save more lives
  • Maintaining internal relationships and collaboration for the successful development, representation, market introduction and promotion of the RQI portfolio and recognition of RQI accounts within the region

Responsibilities:

Marketing Planning and Execution 

  • Understand local market environment, the competitive landscape and the organization’s unique abilities to deliver value; incorporate in marketing strategies and execute plan.
  • Articulate strategies and tactics for generating awareness, demand and leads.
  • Articulate go-to-market process and requirements for launches, enhancements and pilots
  • Develop/maintain strategic relationships with key thought leaders, partners and organizations

Marketing Support and Accountability to Customers

  • Support regional sales team and customers with sales tools, education and implementation support, best practices and regular communication
  • Maintain close relationships with customers within regions and support their efforts.
  • Create RQI product/program representation and updates in product materials and communications
  • Participate in go-to-market readiness for launches, enhancements and pilots
  • Nurture customer relationships through a regional user network, support the customer lifecycle and user community.
  • Develop and work closely with RQI Advocates within regions to build coalition for the new standard of care, advance recognition of RQI hospitals and the value of the RQI program to saving lives

Demand Generation

  • Design campaigns integrated with Pardot marketing automation that generate demand, nurture and support customers through the build of multiple campaign assets.
  • Create program and educational content that solves for customer and market problems within regions
  • Represent regional and/or SME thought leadership to guide market understanding and trends
  • Co-develop and co-manage a regional community network, training events, symposia and community building
  • Manage regional marketing and advertising activity to represent the value of the RQI portfolio

Required Skills and Competencies

  • Bachelor’s Degree required in a relevant subject – eg business or marketing
  • Minimum 8 years experience in product management, marketing or related area
  • Experience in the healthcare field and or hospital market desirable.

Preferred Locations 

  • New York metro
  • Charlotte, NC
  • Phoenix, AZ
  • Chicago, IL
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Help Desk Specialist

Wappingers Falls, NY

The Help Desk Support Specialist will be accountable for:

  • Coordinating and implementing solutions for customers
  • Completing and documenting special projects
  • Project Management of Implementations for RQI and HeartCode
  • Administrative support for RQI and HeartCode

Responsibilities:

    • Answer phone calls and emails from customers including internal and external field personnel
    • Create and maintain service tickets for all customer interactions, through to closure
    • Identify emerging issues for products; collect information, test and confirm, escalate as needed, provide team(s) work around or solution.
    • Customer Feedback reporting and escalation
    • Collaborate and discuss solutions internally and outside the department to coordinate most effective solution.
    • Software testing as required for all RQI and HeartCode products
    • Providing exemplary customer service to all internal and external customers
    • Work with outside customer service teams to ensure collaboration on escalations and solutions delivery.
    • RQI communication management and coordination with customers and RQI sales team
    • Technical support of LMS platform
    • Strong computer troubleshooting
    • Proficiency with Excel and Import File configuration
    • Work efficiently in a team environment
    • Provide project support to VA RQI Project Implementation Manager
    • Establish and maintain effective relationships with project team members, stakeholders, product managers, and project sponsors.
    • Work with each customer in the development of their Student Certification and Job Function Files
    • Maintain required documentation for contract requirements
    • Monitor customer feedback reporting through established processes and escalate when appropriate
    • Identify emerging VA RQI issues, collect information, confirm, escalate as needed and work with team to provide most effective solution
    • Provide exemplary customer service

Requirements:

  • BA/BS – Business, Information Technology of Computer Science
  • Project Management Experience a plus
  • Customer Service and support background for SAS
  • Strong communication skills, both written and verbal
  • Ability to multi-task and switch gears easily
  • Basic troubleshooting skills for PC’s
  • Microsoft Suite experience
  • Problem Solving aptitude
  • Salesforce experience a plus
  • LMS/TMS experience a plus
  • Occasional travel required
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Sales Manager, Resuscitation Academy Programs

Position Overview:

The Sales Manager for Resuscitation Academy Programs will anchor the success of the “strategic” program at the field level – moving from pilot phase and innovators to early adoption.  The position continues to serve as the ‘success manager’ for the program through early majority of market development. Read More >

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Impact Manager

Atlanta, GA

Overview

  • Manage the allocated sales territory in a customer centric and proactive manner.
  • Share customer best practices in RQI program adoption to improve outcomes and reduce time to impact.
  • Work with the RQI functions, personnel from the parent organizations and key customers to ensure cohesive local teamwork and resource synchronization.
  • Provide a consultative sales approach within territory to achieve financial goals.
  • Ensure that customers are successful in implementing and delivery of the RQI Program and driving the lifesaving mission – ensuring customer success in saving lives and economic benefit.

Read More >

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Territory Manager – Various Locations

Field – Assigned Territory and Role

Overview

  • Manage the allocated sales territory in a customer centric and proactive manner.
  • Share customer best practices in RQI program adoption between customers.
  • Work with the RQI functions, personnel from the parent organizations and key customers to ensure cohesive local teamwork and resource synchronization.
  • Provide a consultative sales approach within territory to achieve financial goals.
  • Ensure that customers implement the RQI Programs successfully and drive the lifesaving mission.

Read More >