Universal Health
Services, Inc.
RQI SuperUser Training at Texoma Medical Center
Welcome Universal Health Services, Inc.
Thank you for making the commitment to save more lives from cardiac arrest by adopting the digital resuscitation portfolio of American Heart Association programs.
These innovative programs will change and improve how you complete CPR training.
A message from Brian Eigel, PhD
Chief Executive Officer of RQI Partners
When the COVID-19 pandemic hit, all education classes had to stop at St. Charles Health System. St. Charles adopted the Resuscitation Quality Improvement (RQI®) program, which enables continuity of lifesaving resuscitation education and helps the system improve patient outcomes, decrease training costs, and increase staff confidence and satisfaction
What is RQI?
RQI stands for Resuscitation Quality Improvement.
The Resuscitation Quality Improvement program is a simulation-based, mastery learning program that uses low-dose, high-frequency quarterly learning and skill sessions to achieve and verify competence in lifesaving, high-quality CPR, and to enhance skills confidence and retention. In clinical studies, RQI has been proven to improve the delivery of clinical CPR quality in sudden cardiac arrest events.
Meet Your RQI Impact Team
Sarah Doyle
Impact Manager
sarah.doyle@rqipartners.com
845-219-6098
Gavin Gardner
Impact Manager
gavin.gardner@rqipartners.com
914-624-0677
RQI Save Stories
Hear from hospitals and care providers who have seen real, lifesaving results after implementing the RQI Program
Roel Tiberio (GBMC)
Matt Wanex (GBMC)
Mariah Snyder (CHOC Children’s Mission)
Kaitlyn Averill (Trinity Health Muskegon)
Laura Holden (Intermountain Healthcare)
RQI Webinars
Learn about how RQI has impacted hospitals’ resuscitation practices around the country
Intermountain Healthcare RQI Implementation
Improving Resuscitation for Life at URMC
Trinity Health Muskegon Webinar
THE DIGITAL PORTFOLIO:
The American Heart Association digital resuscitation portfolio is the preferred solution to uniquely and efficiently deliver safe and effective CPR quality improvement.
Our digital programs – deeply rooted in the latest science – lead healthcare organizations on an immediate journey to high-quality and verified CPR competence to maximize lifesaving outcomes.
THE TIME FOR DIGITAL TRANSFORMATION IS NOW
How does RQI work?
RQI learners are assigned a course or courses: RQI Healthcare Provider (includes BLS), RQI ALS, RQI PALS. Learners have a slightly longer introductory session to each course in the initial quarter. Each subsequent quarter features shorter low-dose, high-frequency training with eLearning and skills practice.
RQI eCredentials, representing the gold standard of verified competence in high-quality CPR, are issued with ongoing course completion. Learners can also download a free, traditional two-year American Heart Association eCard. CE/CME credits can be claimed at the completion of all four quarters (0.75 credits for RQI Provider; 1.75 credits for RQI ALS and RQI PALS, respectively).
RQI 2025 Flyer
RQI FAQs
Why is RQI better than other resuscitation education?
- RQI is delivered through individually accessed stations within your hospital, with robust cleaning guidelines to ensure safety for each user.
- RQI can be completed on your own schedule, rather than a specific class time.
- RQI provides continuity of training when unprecedented situations arise and other methods of training, such as the classroom, may compromise learner safety.
- RQI is integrated seamlessly with American Heart Association science.
- Low-dose, high-frequency training (quarterly training instead of once every two years) is proven to sustain knowledge and skills more effectively over time and at a higher level of quality. This leads to high-quality CPR performance and competence, in turn maximizing lifesaving outcomes from cardiac arrest.
There are many other reasons why RQI is the ideal program for resuscitation education. Please contact your RQI administrator for more information.
Empowering Nursing Students to Help Save Lives
The National League for Nursing (NLN), the premier professional organization for nurse faculty and leaders in nursing education, and its partner Laerdal Medical, announce a new partnership to help advance transformation of the standard of resuscitation care for cardiac arrest. Dr. Marilyn Oermann, Thelma M. Ingles professor of nursing at the Duke University School of Nursing, and Dr. Suzan Kardong-Edgren, associate professor at the MGH Institute of Health Professions — pioneering nurse educators whose groundbreaking research and studies first confirmed the efficacy of low-dose, high-frequency resuscitation education.
A Partnership for Quality Improvement in Resuscitation
The American Heart Association Quality Network
The American Heart Association Quality Network are champions for continuous improvement in resuscitation education and drive a “Culture of Resuscitation Excellence” — anchored in the adoption of comprehensive and measurable quality solutions.
Leveraging their expertise beyond CPR instruction in traditional classroom settings, the Network influences healthcare best practices and guides organizations and providers to elevate their quality improvement journey.
As our agents of change and most valued pathway, the Quality Network advances our shared mission of improving patient outcomes and saving more lives. Learn more about this initiative from the American Heart Association here.
View resources for how this team can help your organization.
American Heart Association Quality Network FAQs
Quality Network Roles for Healthcare
Path to Quality Improvement for Instructors
Path to Quality Improvement for Healthcare Training Centers
We are excited to introduce new Premier Support Services.
What services will this new team provide for me?
You will be able to access an expert-level team of technical support specialists who will work to ensure that your program, platform, and hardware issues are resolved in an expedient and complete manner. This improved customer experience includes:
- A new phone line and email address that will route you to the appropriate program specialist
- Automatic notification of case creation
- Improved case management
- Dedicated technical solutions management
- Reduced wait times and committed service level targets
- Satisfaction Experience Surveys
How will I contact the Premier Support Services team?
For assistance with RQI, HeartCode, RQI for NRP, and NRP ILT programs:
Hours of Operation: Monday-Friday, 8am-8pm ET
Call: 1-844-696-1115
Email: RQIsupport.P2@RQIPartners.com
